As the world moves even more online due to the coronavirus pandemic, customers are connected and empowered like never before. Customers want an immediate, personalized and consistent experience, no matter which channel they choose to engage with a brand. Sprinklr helps brands meet the demands of today’s customers by providing them with the insights they need to make every interaction matter. Sprinklr is a Customer Experience Management (CXM) platform for modern enterprises with 2000+ employees helping the world’s most valuable enterprises make their customers happier.

 

Intro: At a time when consumers are connected and empowered like never before, Sprinklr is helping the world's largest brands provide amazing experiences at every turn. Sprinklr offers a set of powerful social capabilities that allow our clients to reach, engage, and listen to customers across 24 social channels. We empower entire organizations to work together Ð across social, marketing, advertising, research, and customer care Ð to manage customer experience at scale. Most exciting, Sprinklr works with 50% of the Fortune 500 and nine of the world's 10 most valued brands, including McDonald's, Nestle, Nike, P&G, Shell, Samsung, and Visa.

 

Sprinklr is looking for a Enterprise Solutions Consultant who will partner with Sales on our commercial and enterprise accounts. Solutions Consultants are instrumental in the sales cycle, bringing their technical and industry expertise to create compelling solutions for customers.

As a Enterprise Solutions Consultant, you will partner with Sales to uncover a customer’s current and future states and their goals in order to best position Sprinklr’s solutions. You are a strong communicator who can develop compelling presentations that illustrate Sprinklr’s business value to customers at all levels. You understand how Sprinklr can fit into a customer’s technology stack and the common use cases we can support across systems.

 

 

Main Responsibilities:

Acts as a key member of account teams with sales and other internal stakeholders for our enterprise and mid-market customers

Attends client meetings to conduct in-depth discovery on the customer’s current and future states and positive business outcomes

Creates compelling presentations and collateral that demonstrate our solutions and the value proposition they provide against a customer’s required capabilities

Delivers presentations to enterprise customers

Works with customers to educate them on the business value Sprinklr can provide

Assists Sales in the response to RFI, demos and tenders

Keep up with an ongoing training schedule and maintain up to date Sprinklr product certifications and knowledge

 

Skills & Experience:

3-5 years of experience in a presales role at a SaaS company or Enterprise software company

Experience in Social Meda Management and the role it plays in business

Familiar with Advertising, Customer Care, Marketing or Research

A methodical and meticulous approach to preparation and execution

Industry expertise strongly preferred

 

At Sprinklr, we're customer obsessed, treat one another like family, and take extreme pride in who we are and what we're building Ð it is core to who we are as a company.

 

 

Why You'll Love Sprinklr: We offer a flexible work environment, unlimited vacation, and generous pay and benefits packages. While we have some amazing perks, at the end of the day, Sprinklrites are here for the opportunity to grow, learn, and affect the industry with incredible ingenuity. #Sprinklrlife

 

We focus on our mission: We believe social technology is the future of customer-brand relations across all departments, and we seek to make each of those experiences excellent at every touchpoint.

 

We invest in our people - Sprinklrites passionately, genuinely care about seeing one another succeed in making an impact on the industry. We pride ourselves on having an honest, open environment and a supportive culture where we can take risks together.

 

We believe in our product - Sprinklr is the most complete enterprise social technology in the world, and we're not just saying that Forrester Wave said it for us! As such, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

 

Why you'll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. We offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.

 

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier.

 

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

 

For the fifth consecutive year, Sprinklr has been named to the Forbes Cloud 100, the definitive ranking of the top 100 private cloud companies in the world. We were also named a 2020 Gartner Peer Insights Customers’ Choice for Social Marketing Management. And in 2019, Sprinklr was the only leader in the Forrester Research, Inc. report, The Forrester Wave™: Social Suites.

 

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with Audible for Business, Linkedin Learning, and more.