Are you a tech enthusiast and service minded person looking for a starting opportunity as Product/Tech Support? Our client, an international and fast-growing SaaS company specializing in interior design is looking for 2 Tech support agents to guide their customers through with their software/ product implementation and further needs.

Main Responsibilities

• Provide 1st level product support to customers via phone/email
• Identify the problem, report, and follow up
• Escalate to second level of support when needed
• Participate in team meetings and report news or issues
• Register and report calls and/or errors in Zendesk

Main Requirements

• Native Dutch speaker with professional fluency in English
• MBO/HBO education level in IT or 1-2 years of experience in a similar IT role
• CRM/ticket system tool experience -ideally Zendesk
• Excellent communications skills both written and verbal
• Able to work both independently as well as in a team