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Customer Support Associate

  • Translation, Localization, Interpretation Jobs
  • Telecommunication, Call Centre, Customer Service Jobs
  • Sales, Business Development, Business Consulting
  • Marketing and PR, Advertising and Creative Media Jobs

Description

  • Provide customer support for Partnerize’s clients and partners.
  • Manage tasks and projects, ensuring deadlines and KPIs are met.
  • Assist on-boarding of new clients and partners to the Partnerize platform.
  • Train clients on the Partnerize software and services.
  • Provide documentation for both internal and external use.
  • Process translation of documents, support tickets and platform content.
  • Liaise with internal teams to ensure we provide extensive service for clients.
  • Host and contribute to team meetings.
  • Attend client facing events such as QBRs, deployment days and training sessions (includes occasional travel for work).

Responsibilities

  • Client or customer support experience.
  • Teamwork, strong work ethic and enthusiasm to learn.
  • Ability to communicate technical information to a non-technical audience.
  • Strong prioritization and organizational skills.
  • Strong interpersonal and soft skills.
  • Comprehensive computer literacy.
  • Problem solving skills.
  • Experience in digital marketing.
  • Understanding of online tracking methodologies.
  • Experience writing guides and training material.
  • Project Management skills.
  • Previous experience in external or internal training.
  • Marketing, Advertising or Business degree.
  • At least working proficiency in any of the following languages: Spanish, French, Portuguese.

Hard Skills

  • Document management
  • Customer success
  • Digital marketing campaigns
  • Content Creation and Management
  • Meeting minutes
  • Ability to use project management software
  • Advanced language knowledge
  • Advanced writing skills
  • Document interpretation

Soft Skills

  • Communication
  • Problem-solver
  • Strong work ethic
  • Responsible
  • Organized
Partnerize
  • Main info
  • Language Portuguese, Spanish, French
  • Experience level Entry Level
  • Job type Full Time
  • Salary negotiable
  • CountryUnited Kingdom
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We offer

  • 25 days holiday in addition to bank holidays.
  • Enhanced parental leave (Partnerize Parents) 6 months full pay, 6 months half pay, £100 bonus after the birth of your child and 5 extra 'Partnerize Parental Days' each year.
  • Regular company events and activities.
  • Desk Surf – recognition opportunity to spend two weeks working in a PZ office of your choice: New York, San Francisco, Baltimore, Sydney, Tokyo, London, Philadelphia or Newcastle.
  • Ownership of a generous learning allowance that is reallocated each year.
  • Enhanced pension contributions.
  • Cycle to Work scheme.
  • Eye Care Vouchers.
  • Enhanced Wellness Program including access to Wellness Coaching.