Description

Provide consistently high-quality customer experiences for all Webflow customers.
Help customers in support queues using applications including but not limited to ClickUp and Zendesk.
File bugs, troubleshoot issues, and collaborate with the team to provide an excellent customer experience.
Advocate for our customers and work closely with your team and manager to find areas of improvement within our product and services.

Responsibilities

Have demonstrated experience with providing high-touch customer support over email, phones and live chat in SAAS or technical customer service.
Possess a deep understanding of Webflow products or have experience with other web design tools or platforms.
Understand HTML, CSS, DNS or have advanced understanding of Webflow.
Exhibit analytical reasoning and critical thinking skills for technical troubleshooting.
Have the ability to learn new digital tools quickly.
Work autonomously, creatively, and kindly with your teammates while empowering and supporting those around you.
Practice radical candor with your colleagues to communicate clearly. You can start from the common ground as a great listener and work towards creative solutions with others.
Advocate for others – including customers and colleagues – and you want to build a career in customer support!
Have demonstrated written and verbal communication skills in the English language - Additional French and/or German skills welcomed.

Hard Skills

Data Analytics
Typing and typing speed
Customer relations
Relationship building
Customer success
Graphic design
Cross-functional collaboration
Advanced language knowledge
Advanced writing skills

Soft Skills

Webflow

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Main info
Language German, English, French
Experience level Entry Level
Job type Full Time
Salary negotiable
CountryAustralia

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We offer

We’ll pay you! This is a 40 hour per week contract that includes equity.
We’ll invest in your physical and mental well-being with a monthly stipend for health and wellness expenses.
We’ll pay you to take a vacation … seriously. We’ll give you a $1,000 bonus for taking your first vacation with us that is more than 5 days.
We offer flexible parental leave.
We give you a 5 week sabbatical after 5 years of service.
We provide remote employees with the equipment and productivity stipend they need to create a great remote work environment.
We will offer you the support you need to help you grow as an impactful Technical Customer Support Associate and a healthy human being.

Technical Customer Support Associate - Weekends (NZ/Australia)

Description

Provide consistently high-quality customer experiences for all Webflow customers.

Help customers in support queues using applications including but not limited to ClickUp and Zendesk.

File bugs, troubleshoot issues, and collaborate with the team to provide an excellent customer experience.

Advocate for our customers and work closely with your team and manager to find areas of improvement within our product and services.

Responsibilities

Have demonstrated experience with providing high-touch customer support over email, phones and live chat in SAAS or technical customer service.

Possess a deep understanding of Webflow products or have experience with other web design tools or platforms.

Understand HTML, CSS, DNS or have advanced understanding of Webflow.

Exhibit analytical reasoning and critical thinking skills for technical troubleshooting.

Have the ability to learn new digital tools quickly.

Work autonomously, creatively, and kindly with your teammates while empowering and supporting those around you.

Practice radical candor with your colleagues to communicate clearly. You can start from the common ground as a great listener and work towards creative solutions with others.

Advocate for others – including customers and colleagues – and you want to build a career in customer support!

Have demonstrated written and verbal communication skills in the English language - Additional French and/or German skills welcomed.

Hard Skills

Soft Skills

We offer

We’ll pay you! This is a 40 hour per week contract that includes equity.

We’ll invest in your physical and mental well-being with a monthly stipend for health and wellness expenses.

We’ll pay you to take a vacation … seriously. We’ll give you a $1,000 bonus for taking your first vacation with us that is more than 5 days.

We offer flexible parental leave.

We give you a 5 week sabbatical after 5 years of service.

We provide remote employees with the equipment and productivity stipend they need to create a great remote work environment.

We will offer you the support you need to help you grow as an impactful Technical Customer Support Associate and a healthy human being.