Go Back

Product Success Associate

Description

Delivering responsive customer service using our proven frameworks.
Leading demos for early-stage customers and new teams.
Sharing best practices to help customers set strategy, capture ideas, prioritize work, and create visual roadmaps.
Helping customers integrate Aha! with their existing tools (e.g., development systems).
Guiding customers from initial demo to active subscription, through procurement, legal, and security processes.
Sharing customer feedback internally.
Testing new product functionality as needed.

Responsibilities

Two years of work experience in a high-tech company.
Experience managing at least one complex project in a team setting.
Passion for supporting product and company builders.
History of displaying grit and perseverance when solving unfamiliar problems.
Outstanding writing skills.

Hard Skills

Customer relations
Relationship building
Customer success
Process improvement
Product roadmapping
Best practice development
Deliverable management
Advanced language knowledge
Advanced writing skills

Soft Skills

Aha!

View profile

Main info
Language English
Experience level Mid Level
Job type Full Time
Salary negotiable
CountryCanada

Save Apply

This job is no longer active. We no longer receive applications for it. In order to be up to date with active jobs please subscribe to email alerts in your personal account.In case you are not registered, please sign up

We offer

Generous salary with annual profit sharing for all.
Medical, dental, and vision plans — for many teammates, we cover 100 percent of the premiums.
Up to 200 hours of paid time off a year to spend however you want.
30 to 90 days of paid parental leave and five to 10 days of paid care and bereavement leave.
Up to $1,000 annually for third-party education, along with paid time off to immerse yourself in learning.
Aha! contributes a percentage of your total compensation each year towards your retirement.

Product Success Associate

Description

Delivering responsive customer service using our proven frameworks.

Leading demos for early-stage customers and new teams.

Sharing best practices to help customers set strategy, capture ideas, prioritize work, and create visual roadmaps.

Helping customers integrate Aha! with their existing tools (e.g., development systems).

Guiding customers from initial demo to active subscription, through procurement, legal, and security processes.

Sharing customer feedback internally.

Testing new product functionality as needed.

Responsibilities

Two years of work experience in a high-tech company.

Experience managing at least one complex project in a team setting.

Passion for supporting product and company builders.

History of displaying grit and perseverance when solving unfamiliar problems.

Outstanding writing skills.

Hard Skills

Soft Skills

We offer

Generous salary with annual profit sharing for all.

Medical, dental, and vision plans — for many teammates, we cover 100 percent of the premiums.

Up to 200 hours of paid time off a year to spend however you want.

30 to 90 days of paid parental leave and five to 10 days of paid care and bereavement leave.

Up to $1,000 annually for third-party education, along with paid time off to immerse yourself in learning.

Aha! contributes a percentage of your total compensation each year towards your retirement.