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Associate Client Manager - Maternity Cover

Description

Develop a close working relationship with key stakeholders at the Client to provide consultative support throughout the Client journey.
Proactively look for opportunities to improve the Clients’ service experience and broaden Client relationships.
Ensure that Client Retention, Revenue and Satisfaction (NPS) targets are achieved.
Define and maintain a rolling 12-month strategic Client plan.
Use Darwin, industry and benefits expertise to protect and grow revenue across MMB.
Proactively identify opportunities for upsell across existing and new Client relationships.
Ensure all Clients have an In-Life toolkit including actions, issues and projects/change requests that are appropriately managed and communicated via regular client calls or review meetings.
Lead quarterly Business Review meetings to review Darwin & associated service performance.
Completes all Client Planning activity, and owns milestone tracking to ensure we deliver and report back achievements to our Clients.
Proactively works with all MMB delivery teams to ensure all team members deliver to the client.
Ensure all relevant systems e.g. JIRA, Confluence and MercerForce are maintained with accurate, relevant information.

Responsibilities

A passion about Client Management, building relationships and being seen as a champion who ensures everything works as it should.
Experience of managing complex client portfolios with strong client relationship skills.
A deep understanding of UK benefits, the market and its interaction with benefit platforms.
A commercial mind-set with strong business and financial acumen with proven track record of delivering to clients.
Organized, with strong time management skills. Someone who delivers on promises, manages expectations correctly, sets clear agendas & objectives, diligently and thoroughly prepares for Client engagements.
A team player, living and breathing the culture of the business and an ambassador for diversity and inclusion.
Knowledge and prior experience of working on flexible benefits platforms.
Knowledge of Darwin technologies and products or competitor software.
Experience of the UK Benefits Industry, or Human Capital Management ecosystem.

Hard Skills

Multi-line phone proficiency
Customer relations
Opportunity analysis
Relationship building
Marketing research
Customer success
Client management
Competitor research
Cross-functional collaboration
Performance reviews
Process improvement
Business planning
Best practice development
Business analysis
Deliverable management
Meeting minutes
Advanced language knowledge

Soft Skills

Mercer

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Main info
Language English
Experience level Entry Level
Job type Full Time
Salary negotiable
CountryUnited Kingdom

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We offer

We offer competitive salaries and comprehensive benefits.
Excellent on the job training and support.
Flexible working environment with a mix of home/office based working
We also support programmes including: health & welfare, tuition assistance, pension, employee assistance program, career mobility, employee network groups and volunteer opportunities.

Associate Client Manager - Maternity Cover

Description

Develop a close working relationship with key stakeholders at the Client to provide consultative support throughout the Client journey.

Proactively look for opportunities to improve the Clients’ service experience and broaden Client relationships.

Ensure that Client Retention, Revenue and Satisfaction (NPS) targets are achieved.

Define and maintain a rolling 12-month strategic Client plan.

Use Darwin, industry and benefits expertise to protect and grow revenue across MMB.

Proactively identify opportunities for upsell across existing and new Client relationships.

Ensure all Clients have an In-Life toolkit including actions, issues and projects/change requests that are appropriately managed and communicated via regular client calls or review meetings.

Lead quarterly Business Review meetings to review Darwin & associated service performance.

Completes all Client Planning activity, and owns milestone tracking to ensure we deliver and report back achievements to our Clients.

Proactively works with all MMB delivery teams to ensure all team members deliver to the client.

Ensure all relevant systems e.g. JIRA, Confluence and MercerForce are maintained with accurate, relevant information.

Responsibilities

A passion about Client Management, building relationships and being seen as a champion who ensures everything works as it should.

Experience of managing complex client portfolios with strong client relationship skills.

A deep understanding of UK benefits, the market and its interaction with benefit platforms.

A commercial mind-set with strong business and financial acumen with proven track record of delivering to clients.

Organized, with strong time management skills. Someone who delivers on promises, manages expectations correctly, sets clear agendas & objectives, diligently and thoroughly prepares for Client engagements.

A team player, living and breathing the culture of the business and an ambassador for diversity and inclusion.

Knowledge and prior experience of working on flexible benefits platforms.

Knowledge of Darwin technologies and products or competitor software.

Experience of the UK Benefits Industry, or Human Capital Management ecosystem.

Hard Skills

Soft Skills

We offer

We offer competitive salaries and comprehensive benefits.

Excellent on the job training and support.

Flexible working environment with a mix of home/office based working

We also support programmes including: health & welfare, tuition assistance, pension, employee assistance program, career mobility, employee network groups and volunteer opportunities.