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Sales Support Assistant
- Telecommunication, Call Centre, Customer Service Jobs
- Sales, Business Development, Business Consulting
- Retail Jobs
Description
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Answer any queries with relation to delivery status.
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Liaising with customers with courier returns.
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You will work closely with our dispatch team to identify issues, proactively problem solve and take ownership for resolving these issues.
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You will also look to support the sales team with various tasks.
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You may also be required to assist with events in and out of the office.
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You will liaise with a number of our UK and international suppliers.
Responsibilities
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You will have proven and demonstrable experience of working in a fast-paced customer service environment.
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You will have strong communication skills with a confident telephone manner and the ability to build a quick rapport with customers.
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You will be polite and professional at all times and have a willingness to go the ‘extra mile’ to exceed customer expectations.
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Excellent administration skills.
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Demonstrate high levels of self-motivation, organisational skills and initiative to problem solve.
Hard Skills
- Database and Queries
- Multi-line phone proficiency
- Customer relations
- Relationship building
- Customer success
- Cold Calling
- Cross-functional collaboration
Soft Skills
- Communication
- Problem-solver
- Listening
- Self-motivated
- Organized
