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Customer Support Specialist (French Speaking)
- Telecommunication, Call Centre, Customer Service Jobs
- IT, Software development, System Engineering Jobs
- Sales, Business Development, Business Consulting
- Marketing and PR, Advertising and Creative Media Jobs
Description
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You will be responsible for responding to all day-to-day escalations from the international market.
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Thoroughly understand customers' voices to improve customer satisfaction.
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Working closely with key stakeholders.
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Able to adapt to changes in policies and procedures.
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Ensuring high levels of customer service are always met for your market.
Responsibilities
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Outstanding written and oral communication skills in English and French, with the ability to understand and respond to customer issues.
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Committed, reliable and able to handle challenging situations and deliver excellent customer service.
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Contact Centre experience.
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Computer literate in all Microsoft packages with the ability to learn new skills.
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Must be organised, with a high sense of priority.
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Able to work in a fast-paced environment.
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High levels of numeracy, accuracy, and attention to detail.
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Strong work ethic and can work independently as well as part of a team.
Hard Skills
- Microsoft Office
- Customer relations
- Advanced Excel Skills (queries, pivot tables, formulas, macros)
- Relationship building
- Customer success
- Cross-functional collaboration
- Advanced language knowledge
- Advanced writing skills
Soft Skills
- Communication
- Problem-solver
- Listening
- Time management
- Organized
