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Assistant Community Manager
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- Management (incl. project, product management & human resources)
Description
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Assist in employee recruitment, onboarding, training and performance evaluation activities.
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In absence of the Community Manager, lead and manage the Community Team.
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Work closely with the Community and Sales Manager to achieve the monthly revenue and occupancy target.
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Conduct building tours according to sales guidelines.
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Provide suitable proposal offers based on infinitSpace guidelines.
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Lead and execute a smooth member onboarding process.
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Execute various broker campaigns and events focussed on lead generation.
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Roll out a successful referral campaign within your building.
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Responsible for an exceptional overall member experience and satisfaction KPI.
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Being members’ point of contact and solve all members' related requests within our SLA’s.
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Support front desk coverage schedule as needed, ensuring there is consistent coverage during business hours.
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Building a strong community within your building by meeting and understanding your members, their business and field of work.
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Execute building-specific plans to improve KPI’s.
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Drive the success of business updates, process changes, company initiatives, and goals.
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Conduct building morning walkthroughs to control the quality of the building.
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Escalate and follow up on building underperformance to the correct stakeholders to ensure the highest level of building quality and member experience.
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Ensure at all times that offices/building health is up to infinitSpace global standard in cooperation with our vendors.
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Be the point of contact for our onsite vendors.
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Process (member) support (maintenance) request within our SLA’s.
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Initiate, plan and delegate work assignments to our maintenance and cleaning vendors.
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Responsible for quality controls and inspections focussed on maintenance and cleaning.
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Have feedback conversations with our maintenance and cleaning vendor focussed on improving the overall experience.
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Assist in the vendor onboarding process and generate a way of working to set the vendor and the building up for success.
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Review, understand and execute the building Emergency Action Plan.
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Plan and manage the day to day with your vendors to ensure the highest level of building quality and member experience.
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Responsible for stock management to ensure excellent member experience and financial performance.
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Lead, manage and execute the Move-in and Move-out process.
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Initiate, lead and manage the event strategy (i.e. calendar for the month, events with purpose, good mix of themes).
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Responsible for managing and controlling the event budget and actual spends to ensure the member experience is maximized.
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Initiate and negotiate local and strategic partnerships in order to decrease event spend without sacrificing quality.
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Initiate, lead and manage event ideation, planning & execution.
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Develop innovative ways to surprise and delight members to create a unique experience.
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Execute events that are in the interest of the community focussed on fostering a strong connection between members.
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Monitor and manage operational and event expenses within the allotted budget.
Responsibilities
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3+ years of equivalent experience in hospitality, marketing, multi-unit retail, startups, finance, consulting, or related experience. Customer service experience required.
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Bachelor’s Degree or equivalent experience preferably in Business, Marketing, Hospitality, or other related degrees.
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Must have excellent verbal and written communication skills, project management, and business operations experience.
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Like challenges, and embrace change in a fast-paced environment.
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Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
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Fluency in the English language (written and spoken).
Hard Skills
- Quality assurance
- Relationship building
- Marketing research
- Digital marketing campaigns
- Expense reports
- Team management
- Team building
- Cross-functional collaboration
- Performance reviews
- Talent acquisition
- Budgeting
- Process improvement
- Partnership agreements
- Business analysis
- Deliverable management
- Accountability
- Ability to use project management software
- Advanced language knowledge
- Advanced writing skills
Soft Skills
- Adaptability
- Strong work ethic
- Responsible
- Competitive
- Integrity
