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Logistics Coordinator
- Sales, Business Development, Business Consulting
- Management (incl. project, product management & human resources)
- Transport, Logistics, Procurement, Import/Export Jobs
Description
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Manage the entire order to cash workflow including:
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Create and plan loads (i.e. mode selection, multi-stop ordering, etc.)
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Route tenders to carriers defined by routing guide(s)
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Ensure coverage for all loads ahead of relevant milestones
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Request or approve appointment times for all relevant stops
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Track execution of loads against relevant milestones
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Identify any risks to successful delivery
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Offer solutions or recommendations to all known risks
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Keep all relevant stakeholders informed with status updates
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Follow up with carriers to provide required information (i.e. actual arrival and departure times, PODs, etc.)
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Review accessorial charge requests for approval or denial
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Process loads for timely payment to carriers
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Monitor Status (and recommend steps for improvement) of KPIs including:
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On-time performance
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Tender acceptance
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Routing guide compliance
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Develop relationships as a trusted advisor at all levels of the customer organization
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Performs other duties as needed
Responsibilities
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Bachelor’s Degree (Supply Chain Management or related field) or 2+ years customer service experience.
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Experience with supply chain software (BluJay’s portfolio suite or JDA, SAP, Oracle, Mercury Gate, Pinc, etc.).
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Experience with transportation across all modes, HOS regulations, equipment constraints, etc.
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Advanced computer skills, including full proficiency with Microsoft Office Suite.
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Customer facing and/or supplier management experience is highly preferred.
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Great interpersonal skills with ability to influence others without role power.
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Proven problem-solving ability; comfortable analyzing large data sets and presenting recommendations.
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Ability to read and interpret general industry documentation.
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General office environment and responsibilities requiring:
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Extensive use of the computer which involves viewing a monitor and keyboarding for most of the workday.
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Placing and receiving phone calls.
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Occasionally moving and lifting objects up to 20 pounds.
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May require travel as needed.
Hard Skills
- Microsoft Office
- Data Analytics
- Word processing
- Database and Queries
- Outlook Express
- Multi-line phone proficiency
- Customer relations
- Advanced Excel Skills (queries, pivot tables, formulas, macros)
- Relationship building
- Customer success
- Cross-functional collaboration
- Risk assessments
- Document interpretation
Soft Skills
- Communication
- Problem-solver
- Responsible
- Flexible
- Organized
