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Sales and Traffic Agent
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Description
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To carry out Reservation/Booking, Ticket Sales, Information and Passenger Traffic (Check-in, Manifest preparation) services at the Sales Office / Airport Office or at both, as designated by the Sales Manager.
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Calculates the fare and arranges the route as per requests of the passengers; provides information to the passengers in relation to schedule, fares (APT-ABC); and ensures the required coordination.
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Performs reservation/booking for the passengers applying to the counter, in person; and performs ticketing.
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Issues tickets for International lines, MCOs (Manual Change Orders), Excess Baggage Ticket; changes such tickets; and performs the processes in relation to return of the same.
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Performs Endorsement and Rerouting processes.
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Ensures that all daily flight documents are prepared in full and complete; and keeps any and all kinds of records in relation to the flights.
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Performance reservation/booking; and files the post-flight documents accurately and in full; and performs statistical actions in respect of the flight coupons.
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Carries out the necessary FIM processes in case of issuance of a FIM (Flight Interrupt Manifest)
Responsibilities
- Permanent residence permit in the respective country (The Company will not provide or assist with work permits).
- Experience in civil aviation or tourism (min 1 year).
- Good command of English and local language(s).
- Availability to work in shifts, including overnigh.
- Being a team player.
- Ability to handle multiple tasks simultaneously.
- Good knowledge and experience of a major Computer Reservations System.
- Strong oral and written communication skills.
- Sense of responsibility.
- Ability to make decisions accurately and effectively.
Hard Skills
- Customer relationship manager (CRM)
- Database and Queries
- Customer relations
- Financial Calculation of costs and taxes
- Scheduling
- Advanced language knowledge
- Advanced writing skills
Soft Skills
- Communication
- Team player
- Multitasker
- Responsible
- Flexible
