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Operations Manager
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- Management Executive
Description
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Manage end to end execution of debit card-related operational processes including monitoring and analysis of business services, reconciliation, abuse investigations, service updates and more.
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Monitor the system daily, diagnose issues, initiate corrective actions and follow up to completion to keep services operational.
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Cooperate and sync with multi-disciplinary teams including AML, Finance, Compliance, Customer service, R&D, product, third parties across all operational aspects and proposed improvements.
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Participate in designing the operational aspects of business processes and assist in their implementation.
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Initiate and document processes to constantly improve the efficiency and quality of card operations.
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Troubleshooting of any failures and managing exclusions related to the following.
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Order Card.
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Issue Card.
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Send / Dispatch Card.
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Activate Card.
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Physical Card Inventory Management.
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Troubleshooting of any failures and managing exclusions related to the following.
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POS Transactions.
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Load / Unload and Balance transfers.
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Balance Adjustments.
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Faster Payments.
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BACS payments.
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Direct Debit.
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SEPA Credit, Instant and Direct Debit.
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Cross Border payments.
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Generate, manage and reviews multiple operation information reports including but not limited to the following.
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Daily Card and Account transactions Reports.
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Daily Payment Reports.
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Daily BACS & Direct Debit Reports for both UK and EEA.
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Daily Card Holder reports.
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Daily chargeback and complaints report.
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Daily Card stock inventory reports.
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Daily Card dispatch tracking report where applicable.
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Assessing each department’s operational policies, procedures and practices, including a gap analysis.
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Responsible for forecasting and managing budgets and will be in close contact with all vendors, building relationships and negotiating new contracts in order to ensure cost effectiveness for the business.
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To assist in business and product development by introducing productivity enhancing products, services and/or procedures.
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Being proactive in moving the company forward by introducing innovative ideas and change where necessary.
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Lead and complete project work where applicable and/or when assigned by members of Executive Management.
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Coordination of operational reports as required.
Responsibilities
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MFSA PQ’ed considered an asset.
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Should have at least 5 year experience managing Agency Banking enabled Debit Card program operations in the UK & EEA, preferably for Visa.
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Excellent written and verbal communication skills with both business, operational and technical teams.
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B.S/B/A in financially related fields.
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Understanding of financial related processes including reconciliation, AML, risk and abuse issues, financial compliance issues.
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Understanding of BI dashboard and reports initiation and definition.
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Familiarity with MS Office and G-Suite applications.
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Fintech - Financial services or banking experience would be considered an asset.
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A proven track record in achieving targets.
Hard Skills
- Microsoft Office
- G-Suite
- Data Analytics
- Document management
- Customer relations
- Advanced Excel Skills (queries, pivot tables, formulas, macros)
- Quality assurance
- Product development
- Contract negotiations
- Relationship building
- Account Reconciliation
- Financial Reporting
- Financial Modeling
- Budgeting and Forecasting
- Financial projections
- Cross-functional collaboration
- Process improvement
- Risk assessments
- Business analysis
- Deliverable management
- Executive updates
- Advanced language knowledge
- Advanced writing skills
Soft Skills
- Communication
- Skilled Collaborator
- Innovation
- Energetic
- Enthusiastic
