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Withings - Social Media Agent - Fluent English Speaker

  • IT, Software development, System Engineering Jobs
  • Sales, Business Development, Business Consulting
  • Marketing and PR, Advertising and Creative Media Jobs

Description

  •  You will interact with our Customer online on Facebook, Twitter, Instagram, and other social media applications.
  • You will review owner feedback and approve product reviews on a range of social media apps.
  • You will reactively and proactively engage Customers and future Customers in chat, guiding them through the purchase journey and encouraging them to buy the right product for them.
  • You will be working as part of a multi-channel team, supporting the voice and admin requirements of our Customers by working across all channels and functions if required.
  • You´ll be on the lookout for opportunities to talk with Customers about new and exciting products launched onto the market.

Responsibilities

  • You have strong drafting skills and an excellent command of English
  • The digital department is a fast-paced environment and, you must be interested in learning new tools, staying up to date, and develop new customer-care-related skills.
  • You can react calmly and respond professionally in all circumstances.
  • You are at ease in a digital environment and have technical knowledge of all major social platforms.
  • You are willing to develop a deep understanding of the brand, products, and procedures.
  • Highly motivated with a drive to achieve and exceed campaign targets.
  • Enthusiastic and positive attitude.
  • Self-starter able to work with little direction.
  • Focused with good time management, able to work remotely.

Hard Skills

  • Social media platforms
  • Customer relations
  • Drafting
  • Product development
  • Opportunity analysis
  • Relationship building
  • Customer success
  • Digital marketing campaigns
  • Social media marketing (SMM)
  • Branding (Online Brand Identity)
  • Advanced language knowledge
  • Advanced writing skills

Soft Skills

  • Communication
  • Adaptability
  • Time management
  • Self-motivated
  • Enthusiastic
CPM International Contact Centre
  • Main info
  • Language English
  • Experience level Entry Level
  • Job type Full Time
  • Salary 19000€ / Per Year
  • CountrySpain
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We offer

  • Full-time contract (39 hours/week).
  • Contract: Indefindio.
  • Schedule: Monday-Friday 3 pm- Midnight.
  • Salary of 19.000€ gross plus/negotiable based on experience.
  • 24 days holiday per year on a full-time basis.
  • Extensive initial & ongoing training.
  • Hybrid office/home.
  • Interview conducted via video call using Microsoft Team.
  • Start Date: 18th of October/ASAP.