Description

Understand and represent the Voice of the Customer(s), using quantitative and qualitative data to identify experience needs, gaps, and opportunities
Identify what’s working and what isn’t, to make data-driven recommendations for product improvements/features
Work closely with the Information Technology Team to define, prioritize, and document product requirements
Work with medical experts to inform clinical aspects of product development
Act as an ambassador for the product internally and externally; become an expert “power user” of our digital offerings
Work cross-functionally to understand business requirements and business goals, developing strong and productive working relationships with multiple stakeholders including Marketing, Information Technology, Finance, Client Service, Customers, and Members/Users
Identify ways to drive growth, aligning customer needs/experience with business goals and development resources
Partner with Client Service to address customer inquiries; develop FAQ’s and other training materials as needed; first point of Product contact for sales and other internal stakeholders
Research, analyze and understand the market and customers; able to synthesize information, extract insights and apply to roadmap and product planning

Responsibilities

Experience developing and delivering product demos; a confident speaker
4+ years product development experience
Experience launching and scaling new products
Passion for customer experience
Experience in an Agile development culture
Organizational and time management skills
Analytical and problem-solving skills
Eye for details
Overall understanding of technologies used in the product; maintains active interest in new technologies that can make our products/platforms better/simpler/easier to use/reduce costs
College degree
Exposure to/experience with healthcare
Experience with both business-to-business and direct to consumer products / services/ business models
Fluent in both Spanish and English
Coding / software development skills
Customer support, sales, and/or marketing experience
Startup experience