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Customer Service Agent - Stock market
- Telecommunication, Call Centre, Customer Service Jobs
- Marketing and PR, Advertising and Creative Media Jobs
- Management (incl. project, product management & human resources)
Description
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Responding to telephone inquiries from clients
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Researching current and historical data regarding the dividend payments
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Routing payments to security clients and updating the status of each inquiry in the tracking system
Responsibilities
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Minimum 1 year experience in customer service on the telephone
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Fluent in English and French
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Excellent knowledge of telephone courtesy rules and customer interaction techniques
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Strong problem-solving skills
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Able to work well under pressure and meet short and long term deadlines
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Be able to use your own PC or laptop (Windows) ; (IPADs, IMACs or CHROMEBOOKs are not compatible)
Hard Skills
- Customer relationship manager (CRM)
- Windows operating system
- Customer relations
- Account management
- Relationship building
- Customer success
- Client management
- Competitor research
- Advanced language knowledge
- Advanced writing skills
Soft Skills
- Communication
- Problem-solver
- Time management
- Work well under pressure
