Description

Provide engaging and friendly customer service in French and English via Phone, email and chat.
Assist with navigating online catalogues, placing orders and returns and exchanges.
Enter customer orders into the system accurately within specified timelines.
Provide personal touch and exceptional customer service.
Be proactive and problem solve any customer issues.
Escalate any customer requests/issues to management when appropriate.
Work well independently and within a team.
Tech Savvy.

Responsibilities

Fluent in French and English verbal and written.
3 + years of customer service experience.
Previous call center agent experience
Ability to work independently and as part of a team.
Attention to detail, Interpersonal & communication skills, time management and organizational skills.
Ability to multi-task and meet specified deadlines.
Strong decision making and problem-solving skills.
Education Level - College diploma is preferred.
Basic Computer Skills are required: data entry, Microsoft office, navigating online websites.