Description

Advise end users on best practices when using Veeva’s content management software
Identify and resolve client issues associated with Veeva’s content management software
Build strong professional relationships with all users of Veeva’s content management software
Provide recommendations/feedback on client service improvements and product development
Maintain the highest standards of customer service, quality, and professionalism with customers and coworkers
Maintain accurate records of all email/telephone/chat correspondence related to role

Responsibilities

1+ year relevant experience in a customer service role
Effective communication, organizational and time management skills
Professional telephone manner
Ability to quickly learn and communicate technical information
Demonstrated competence in standard computer packages (Word, Excel, Power Point)
Proficiency in Spanish
Excellent verbal and written communication skills in English and Spanish