Description

Independent support of e-commerce operations topics with a focus on payment and fulfillment
Strong collaboration with the IT team for error-free connection of existing and new interfaces
Design and implementation of operations projects such as country-specific payment extensions
Management of external payment and fulfillment partners
Monitoring of defined KPIs / SLAs and proactive further development of existing processes
Support in finding solutions for clarification cases and customer complaints
Close cooperation with relevant internal departments
Independent handling of reporting and analyses

Responsibilities

Successfully completed commercial training or studies in business administration or business informatics
First professional experience in e-commerce operations: payment and logistics
Strong process and technical understanding
Basic knowledge of the functionality and connection of interfaces
First experience with e-commerce systems, e.g. online store systems, OMS, WWS
Confident handling of MS Office applications, especially MS Excel
Very good knowledge of German and English, both written and spoken
Independent and structured way of working, high degree of assertiveness
Team player and strong in communication