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Customer Service Consultant - E-commerce

  • Telecommunication, Call Centre, Customer Service Jobs
  • IT, Software development, System Engineering Jobs
  • Sales, Business Development, Business Consulting
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Description

  • First point of contact for our customers;
  • Pro-actively think along with the customer to resolve their questions quickly;
  • Solve issues in the web shops;
  • Handle customer questions via a ticket system within the agreed time frame;
  • Compliance with the Service Level Agreement;
  • Focus on customer satisfaction.

Responsibilities

  • A bachelor's degree working level;
  • Experience. You have experience interacting with customers;
  • Customers service skills. When issues arise, you see the potential to make something great out of it. You are never backing down and will always strive to reach the best possible solution for your customers;
  • Great organizational skills. Superior project and time management skills, you have excellent attention to detail;
  • Technical affinity. You have affinity with tech products are interested to learn everything there is to know about our software solution!
  • Communicative skills. You speak and write fluently in English. Dutch and/or German are a plus. You are great in understanding customer needs and know how to look for the ‘question behind the question’. You leave no room for interpretation.

Hard Skills

  • Customer relationship manager (CRM)
  • Customer relations
  • Account management
  • Relationship building
  • Customer success
  • Client management
  • Competitor research
  • Advanced language knowledge

Soft Skills

  • Communication
  • Problem-solver
  • Listening
  • Organized
Sana Commerce
  • Main info
  • Language Dutch, German, English
  • Experience level Entry Level
  • Job type Full Time
  • Salary negotiable
  • CountryNetherlands
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We offer

  • Personal development. We believe that as our company grows, our people should be able to grow with us. We value learning and development opportunities for all our employees. So from learning on the job to trainings and coaching, it’s all there. Together with your manager you are in charge of your own personal growth.
  • Onboarding and buddy program. It’s always quite new and exciting to start your next adventure. We value a strong onboarding. You will be joining our general onboarding, will be introduced to a buddy and will get a role specific onboarding as well.
  • Entrepreneurial environment. We are a fast-growing international scale-up organization in software. We encourage initiatives and ideas from our people. We like to accomplish things together as a team.
  • Health and well-being. We believe that every employee should be at their best. So, we like to help a little bit with that, physically and mentally. Our “Health Squad” is constantly organizing health and well-being activities to keep us positive, healthy, and energized together.
  • Extra benefits: Work with motivated and engaged colleagues. We love to go for the extra mile, but we might love celebrating success just a little more. Next to that, flexible working hours, (weekly) team lunches and other online team events. Check our employee guide!