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Bilingual Customer Service Representative
- Telecommunication, Call Centre, Customer Service Jobs
- Marketing and PR, Advertising and Creative Media Jobs
- Charities Jobs (non-profit organization)
Description
• Professionally handles incoming requests from customers and ensures that issues are resolved both promptly and thoroughly with appropriate actions.
• Maintains customer accounts and records of customer interactions in the company CRM with details of inquiries, complaints, or comments.
• Uses knowledge of a specific or assigned area of expertise to answer inquiries or to forward to the appropriate staff.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the company and customer’s experience.
• Performs other related duties as assigned.
Responsibilities
• Fluent in both Spanish and English (written and verbal).
• Excellent communication skills including active listening.
• Customer-obsessed and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Knowledge of, or ability to learn, product, service, or area of customer service specialization.
• High school diploma or equivalent.
• Some customer service experience required.
• Prior experience with solar company is a bonus, but not required.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
Hard Skills
- Customer relationship manager (CRM)
- Customer relations
- Account management
- Opportunity analysis
- Relationship building
- Customer success
- Client management
- Process improvement
- Advanced language knowledge
- Advanced writing skills
Soft Skills
- Communication
- Problem-solver
- Listening
