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Bilingual Collection Representative (Spanish)
- Telecommunication, Call Centre, Customer Service Jobs
- Banking, Finance, Insurance, Accounting and Trade jobs
Description
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To build relationships with Customers and deliver excellent Customer Service while collecting and resolving outstanding issues.
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Initiate calls to customers whose accounts are past due.
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Address any questions regarding Customer Accounts.
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Receive incoming and outgoing calls to resolve Customer Accounts.
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Manage all aging accounts, reconcile billing, and credit discrepancies.
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Take payments over the phone.
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Flexibility in scheduling based on the business needs of the company.
Responsibilities
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High school diploma with a minimum of 2 years of collections experience.
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Excellent Customer Service Skills, excellent follow-up, detail oriented, strong research and documentation.
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Familiarity with FCRA, FDCPA.
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Bi-Lingual (Spanish) a plus.
Hard Skills
- Document management
- Account management
- Relationship building
- Customer success
- Client management
- Competitor research
- Cold Calling
- Billing, Invoicing, Collection
- Account Reconciliation
Soft Skills
- Communication
- Flexible
- Attention to detail
