Iterate on Digital Sales and Online & Mobile Banking designs through user-centered and data-driven feedback and findings

Collaborate with researchers and product managers to understand existing customer pain points and provide recommendations to remediate

Collaborate with designers, researchers, developers, and product managers to proactively identify potential new value/features to bring to our customers

Evaluate the competitive landscape (direct and indirect) to understand opportunities for improvements or new features

Facilitate design & research workshops that inspire user-centered problem solving

Assist junior UX team members and UX interns

Perform additional administrative functions as needed

6+ years of relevant experience in User Experience

2+ years of direct experience in Conversational Design and writing for virtual assistants or chatbots in English

Ability to communicate well through oral and written communications and actively collaborate with others

Ability to meet deadlines and provide critical analysis

Ability to present work to stakeholders

Ability to communicate your design rationale to technical and business stakeholders

Expertise with design tools such as Sketch or Figma

Expertise in adhering to UI Design best practices

Very familiar with usability testing methodologies and agile processes

Very familiar with the Apple Human Interface Guidelines and Google Material Design Guidelines

Familiar with how design translates to code

Proficient in Microsoft Office and Outlook

A portfolio that showcases your design process and examples of your work is desired

4+ years of designing conversational dialogs for virtual assistants or chatbots

Experience scripting conversational dialogs directly into Google Dialogflow or similar tools

Bi-Lingual in English / Spanish.

Required Skills : Previous UX Research Experience Experience interviewing end users for insight Previous market analysis experience