1. Manage all end-to-end project level details including:

• Coordinating and managing internal data collection activities to client specifications, on time and on budget.

• Proactively contacts clients by phone and email to finalize project specifications and to provide consultative updates throughout the project life cycle.

• Communicates with Account Lead and Operations Management to apprise them of study status and any issues that require help.

• Ensures project design meets client needs by providing consultation to clients concerning online research best practices.

• Maintains and manages individual project budgets in conjunction with Account Lead.

• Identifies and communicates potential problems to appropriate colleagues to drive a resolution.

• Manages third-party partners and outsourcing vendors to deliver the highest levels of client satisfaction.

• Follows quality assurance procedures to ensure quality and accuracy.

• Maintains positive working relationship with other Rapidus colleagues, clients and vendors.

2. Develops an understanding of the company’s product portfolio with an ability to facilitate and support the delivery of new and expanded products/services.

3. Works on a variety of client centric initiatives, internal initiatives, new product roll-out, training, training documentation and continuous education.

• Bachelor’s Degree is preferable (Marketing, Statistics, Economics, Business or a related field are an advantage).

• Quality-focused with attention to detail and accuracy.

• Able to manage multiple clients and projects under tight concurrent deadlines.

• Excellent communication skills – specifically how to distill issues, manage client expectations, act as a trusted advisor and communicate in a timely manner under pressure.

• Reacts to change productively and displays a solutions driven approach.

• Strong teamwork ethic with an ability to adapt in a fast-pasted, dynamic environment.

• Adept at using technological resources including MS Office including Excel, and an aptitude for using web-based survey tools.