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Project Manager

  • IT, Software development, System Engineering Jobs
  • Management (incl. project, product management & human resources)

Description

  • Communicate efficiently and effectively between internal and external customers.
  • Attend Project Management and onsite project related meetings as necessary.
  • Perform site visits on projects, as outlined in the PM manual, to verify Scope of services, equipment list accuracy, and site conditions/readiness to ensure proper installation and systems functionality.
  • Develop project plan(s) in conjunction with the project team with the goal of delivering a successful installation within the goals of project timeline, budget, and other project success indicators.
  • Facilitate customer Change Orders.
  • Coordinate and/or verify installation logistics.
  • Solve problems in a calm and orderly fashion as they arise to ensure quality and satisfaction. Follow up with the customer to make sure that the problem was solved appropriately.
  • Provide assistance to the Sales Engineers, Sales Representatives, Systems Integration Sales Support staff, other Project Managers, and Installers as required by each project.
  • Provide Systems Installers all necessary information to complete equipment installation, including a handover meeting prior to the start of each installation.
  • Review completed projects, making sure that the project is completed accurately and to the customer’s satisfaction.
  • Answer or facilitate the answer to technical questions and concerns on current and completed System Integration installations.
  • Provide Sales Support Staff and Management with up to date project billing information and project status updates.
  • Coordinate control system interfacing with control system programmer.
  • Verify and coordinate the creation and/or updating of all relevant project closeout documentation (as-builts, user-guides, signoffs, etc.) at project completion.
  • Provide basic system training to customers as needed.
  • Update Project Completion Tracker and other internal measurable documents.
  • Recognizing and channeling potential future sales opportunities.

Responsibilities

  • Knowledge of audio/visual installation, products, and systems.
  • Excellent organizational skills.
  • Exceptional time management and prioritization skills. Ability to effectively manage multiple projects and timelines simultaneously.
  • Ability to communicate clearly in written and verbal form. Ability to write clear and timely emails.
  • Ability to work under pressure with minimal supervision.
  • Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
  • Skill in handling difficult or escalating situations in a calm and professional manner.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. 
  • Ability to define problems, collect data, establish facts, and draw valid conclusions. 
  • Ability to read and mark-up blueprints of installation projects. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Knowledge of Microsoft Word, Excel, and Outlook required. AutoCAD or other design software program knowledge preferred. Internet knowledge and the ability to use the appropriate tools to research are essential.
  • A Bachelor’s degree is preferred.
  • PMP Certification preferred.
  • 2 years’ related experience and/or training in audio/visual design or full life-cycle project management.
  • An equivalent combination of education and experience totaling five years may be substituted for the degree.
  • Knowledge of audio/video systems to include video (projection, production, switching and distribution methods), distributed audio, pro-audio, audio and videoconferencing systems, integrated control systems, and mounting methods preferred.

Hard Skills

  • Microsoft Office
  • Data Analytics
  • Outlook Express
  • Advanced Excel Skills (queries, pivot tables, formulas, macros)
  • Timelines
  • Deliverable management
  • Scheduling
  • Accountability
  • Meeting minutes
  • Executive updates
  • Ability to use project management software
  • Certifications such as PMP or PRINCE

Soft Skills

  • Communication
  • Time management
  • Multitasker
  • Organized