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Project Manager
- Banking, Finance, Insurance, Accounting and Trade jobs
- Management (incl. project, product management & human resources)
Description
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Enable the management and delivery of Customer Success Operations initiatives, including, but not limited to new programs, processes, and supporting systems.
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Manage Customer Success Operations projects through the project lifecycle of initiation, planning, execution, testing, and closure.
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Document requirements, design specifications, test plans, and project summary reports for all applicable Customer Success Operations initiatives.
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Report on project and portfolio milestones, statuses, and potential risks/issues.
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Assist with the identification and implementation of business process enhancements to facilitate effective and efficient operations.
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Analyze, research, and document potential resolution of complex workflow issues for leadership approval and eventual delivery.
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Partner with other business areas, consultants/vendors, and technology teams to deliver on project milestones and promote awareness and transparency.
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Assess and effectively manage risks associated with Customer Success Operations to ensure activities are in alignment with the company’s and department’s risk appetite and risk management framework.
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Other duties as assigned.
Responsibilities
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3+ years of project management experience in a high-growth environment.
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Comfort with the ambiguity of changing priorities and flexibility to new ideas within a fast-paced environment.
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Strong attention to detail and craftsmanship, with a knack for prioritization and scoping.
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Curiosity about how things work, with the ability to anticipate problems or spot areas for improvements.
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Organized and self-driven with a joy for learning new programs, systems, and tools.
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Strong project management skills, with experience driving stakeholder alignment, prioritization, scoping, design, execution, change management, and success metrics.
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Strong written and interpersonal communication skills, with the ability to clearly communicate projects to stakeholders.
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Strong analytical capabilities
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High care/low ego approach to your work.
Hard Skills
- Cross-functional collaboration
- Risk assessments
- Business analysis
- Deliverable management
- Scheduling
- Accountability
- Executive updates
- Ability to use project management software
Soft Skills
- Communication
- Organized
- Driven
- Attention to detail
